Support & Help Center

I can't log in

Sign in with the same email/password, Google, or Apple method originally used for the account. If you just created an email account, complete any confirmation step shown in the app. Use the password-reset action on the sign-in screen if needed.

Why does ORA ask me to confirm I am 18+?

ORA accounts and interactive AI/Community features are adult-only. The result is saved to the account so an eligible member should not have to repeat the check on every visit. If the status does not persist after signing in, contact support with the account email—do not email identity documents unless we specifically request a secure method.

My App Store subscription was charged but I don't see access

Open ORA Settings and tap Restore Purchases while signed into the ORA account that owns the purchase. Drama includes released premium episodes and private text chat. Immersive adds enhanced memory, voice, image, and video creation. If access still does not refresh, contact us with the Apple transaction or receipt ID; never send a card number.

How do Credits work?

Credits are ORA's single usage currency. They can unlock eligible released episodes and pay the quoted cost for character voice, image, or video creation. The app shows the exact Credits cost before an action. Text character chat is included with Drama and does not spend Credits.

My image or video is still generating—or shows a provider error

Open My Creations and refresh the job once. Do not submit the same job repeatedly. Copy the job ID and contact support if it remains pending or failed. Credits and final job state are reconciled by the server; include the job ID so we can investigate a missing result or charge.

How do I control a creation shared to Community?

Successful creations may be shared after moderation by default. Turn sharing off before creating to keep the result private. For an existing post, open its controls and hide it from public Community feeds. You can restore it in My Posts. You can report an objectionable post or AI reply and block another creator from the Community action rail.

Can I get a refund or cancel?

Apple handles App Store billing and refunds. Manage or cancel a subscription from iPhone Settings → your name → Subscriptions → ORA. Request a refund at reportaproblem.apple.com. Cancellation does not automatically delete your ORA account.

How do I delete my account?

In ORA, open Profile → Settings → Delete Account and confirm. Account deletion does not cancel an App Store subscription, so manage the subscription with Apple separately. If the in-app deletion action fails, email privacy@oraxlabs.io from the account email.

How do I report an urgent safety or moderation issue?

Use Report on the post or AI reply so the item ID is included automatically. You can also email support@oraxlabs.io with “Safety” in the subject, the account email, and a screenshot or link. Do not include passwords, payment-card numbers, or unnecessary identity documents.